What is NPS?

NPS Definition

Net Promoter Score (NPS) is a customer loyalty and satisfaction measurement tool through which the customer insights are collected by asking customers how likely they are to recommend your product or service to others on a scale of 0-10 based on their shopping experience In the Net Promoter system, customers are categorized into three groups—promoters, detractors, passives—depending on how they answer the standard “how likely are you to recommend us” question:

How we calculate it?

NPS is calculated by subtracting the percentage of customers who answer the NPS question with a 6 or lower (known as ‘detractors’) from the percentage of customers who answer with a 9 or 10 (known as ‘promoters’)

Why do we Use NPS?

We want to convert all the Passives & Detractors to METRO Online Promoters By understanding the customer concerns/expectations and become a solution provider in order to provide the best shopping experience to our valued customers

How do we do NPS?

You can use the URL to give feedback OR We will reach out to you via sms

Importance of NPS to METRO’s Customers?

NPS is equally important for our valued customers as well as for METRO

To provide the best customer services to our Valued Customers
To improve on our Delivery Services
To improve the order Accuracy and Assortmen
To Improve the Quality of Delivered Products